— · Serum
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4.8
525 reviews
Rating breakdown
Most-mentioned keywords
Why consumers buy
Reputation for soothing sensitive/reactive skin
Many buyers purchased specifically because of centella's known calming reputation, often after seeing it recommended for rosacea, redness, or retinol-irritated skin.
Repeat purchase / restocking
A very large share of reviews mention repurchasing 2nd, 3rd, or even 8-10th bottles, indicating strong repeat-purchase behavior once tried.
Influencer and word-of-mouth recommendation
Several reviewers explicitly say they tried it because 'influencers' or friends recommended it online.
Sample-to-full-size conversion
Multiple reviews describe receiving a sample from Olive Young events and then buying the full 100ml bottle after liking it.
Price-to-volume value
Reviewers frequently note the large 100ml size is affordable relative to competing ampoules, calling it good 'CP' (cost-performance).
How they use it
Used as first-step 'introductory' essence
Very commonly applied immediately after cleansing, before toner, to prep and calm skin so subsequent products absorb better (referred to as '導入美容液' in Japanese reviews).
Twice-daily AM/PM use
Skin concerns raised — and how the product addressed them
✓Many reviewers with rosacea or general facial redness report visible calming and reduced redness after regular use, including relief from retinol- or treatment-induced flare-ups.
✓Reviewers with reactive or eczema-prone skin frequently describe it as gentle enough for daily use without triggering irritation, though a small subset still experienced stinging.
✓Some acne-prone users report fewer or smaller breakouts and faster healing of pimples, while a minority report new breakouts, giving mixed results for this concern.
Points to note
Sentiment breakdown
Share of analyzed reviews by overall sentiment.
Many reviewers apply it both morning and night as a staple step in their routine.
Layered with actives like retinol/retinoids or vitamin C
Several users apply it before or after retinol, tretinoin, azelaic acid, or vitamin C serums specifically to reduce irritation.
Used with cotton pads for 'toner-pad' style application
Some reviewers soak cotton pads with the ampoule for extra soothing, similar to Skin1004's toner pad line.
Applied beyond the face
A few reviewers use it on the arms, elbows, or body for dryness and irritation, not just facial skincare.
✓Most reviewers find it adequately hydrating and fast-absorbing for daily moisture, though very dry-skin users feel it's too watery to fully address deep dryness alone.
✓Several reviewers note a glowy, 'glass skin' sheen and smoother texture after incorporating it as a first-step serum, improving how skin looks and feels.
Concerns and outcomes summarized from reviews; percentages are approximate.
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