Brand loyalty and formula upgrade
Many consumers were already loyal Silcot users and purchased this variant specifically because it contained added vitamins, justifying a slightly higher price point for a familiar trusted product.
Vitamin ingredient appeal
Consumers were drawn to the vitamin C derivatives and vitamin B3 infusion as a skincare benefit, seeking dual functionality from a cotton pad that was also a treatment product.
Makeup removal efficacy
The product gained purchases driven by its reputation for excellent makeup cleansing, particularly effective for removing eye makeup, with consumers specifically recommending it for this primary use case.
Curiosity and visibility
Consumers purchased after seeing the product featured in stores, being surprised by its newness, or discovering it through prior positive experiences with the original Silcot line.
Value perception
Despite premium positioning, consumers felt the product offered strong value due to moisturization, thickness, and quality relative to price, particularly when on sale or in multi-packs.