Brand loyalty to UNOVE line
Many buyers already use UNOVE shampoo, conditioner, oil or mist and purchase this treatment to complete the 'line' after positive experiences with other products.
Reputation for repairing damaged/bleached hair
Reviewers with bleached, permed, or heat-damaged hair specifically sought this product out based on its reputation for restoring softness and reducing frizz.
Word-of-mouth and in-store recommendation
Several reviewers mention buying it after a friend's recommendation or an Olive Young staff suggestion, indicating strong organic advocacy.
Repurchase habit
A very high proportion of reviews explicitly state this is their 2nd, 3rd, or even 5th+ repurchase, showing strong retention once trialed.
Price/promotions
Some buyers mention purchasing during sales or coupon events on Olive Young or Qoo10, suggesting price sensitivity drives incremental purchases.