— · Cleanser
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4.8
524 reviews
Rating breakdown
Most-mentioned keywords
Why consumers buy
Reputation for gentleness on sensitive skin
Many buyers specifically sought out this cleanser after hearing it was mild enough for sensitive, eczema-prone, or barrier-compromised skin, and cite this reputation as their main purchase driver.
Repurchase/loyalty
A large share of reviews are repeat purchases, some citing 3-10 previous tubes over multiple years, indicating strong brand loyalty and satisfaction driving reorders.
Value/bundle size
The double/triple set format and large tube size (150-200ml) are frequently mentioned as offering good value, with reviewers noting the product 'lasts many months' or is 'two for the price of one.'
Word of mouth / hype and recommendations
Several reviewers mention buying because of high ratings, being 'seen everywhere,' friend or in-store staff recommendations, or wanting to try a hyped K-beauty staple.
Gifting
Multiple reviewers bought it as a gift for partners, siblings, or parents specifically because of its fragrance-free, non-drying profile suited to sensitive users.
How they use it
Daily AM/PM cleansing step
Most reviewers use it as their everyday morning and/or night facial cleanser, often as the sole cleansing step for light makeup or sunscreen removal.
Skin concerns raised — and how the product addressed them
✓Most reviewers with sensitive or barrier-compromised skin report the cleanser is calming and non-irritating, though a smaller subset experienced breakouts or redness.
✓The majority find it hydrating and non-tightening, but users with very dry or eczema-prone skin frequently report residual dryness or the need for immediate moisturizer.
✓Several acne-prone users say it cleared or did not worsen breakouts, while a smaller number report the product triggered new breakouts.
Points to note
Sentiment breakdown
Share of analyzed reviews by overall sentiment.
Second cleanser in double cleansing routine
Many reviewers pair it with an oil or balm cleanser first, using this foaming cleanser as the second step to fully remove makeup and cleanse the skin.
Used before active ingredients
Several users note choosing this cleanser specifically because its gentleness lets them follow with vitamin C or other active serums without added irritation.
Shared across family members
A number of reviews mention using the product across the whole family (partners, children, parents, siblings) due to its mildness suiting multiple skin types.
Long-term, multi-year use
Several long-term users report continuous daily use for 1-3+ years, underscoring it as a staple/holy-grail product rather than an occasional-use item.
✓Reviewers with oily or combination skin generally find it cleanses effectively without over-stripping, though a few felt it left an insufficiently deep clean on pores.
✓A few reviewers with rosacea or chronic redness report the cleanser is soothing and has reduced visible redness with regular use.
Concerns and outcomes summarized from reviews; percentages are approximate.
