Influencer and online discovery
Several consumers discovered the product through YouTubers and online recommendations, driving initial trial and conversion to repeat customers.
Gentle formula reputation
The product's reputation for being sulfate-free and non-drying attracted consumers, particularly those with sensitive, dry, or acne-prone skin seeking a cleanser that doesn't strip.
Repeat purchase and loyalty
Numerous reviews explicitly mention repurchasing after initial success, with some customers reporting 2-3+ years of continuous use, indicating strong satisfaction-driven retention.
Double-cleansing compatibility
Consumers specifically purchased this as a second-step cleanser after oil cleansing, valuing its ability to remove remaining makeup without over-drying.
Price perception and discounts
While some note the product is expensive, others accept the premium because consumption is minimal (one pump per face), and they actively seek discounts during promotions.