Brand loyalty and repurchase
Many reviewers say they are on their 3rd, 4th, or even 5th+ tube and have converted friends, family, or coworkers to the product, indicating strong repeat-purchase behavior.
Influencer and word-of-mouth recommendation
Several reviews mention discovering the product through an influencer's video, a makeup artist tutorial, or a friend's recommendation before buying.
Shade range for skin-tone matching
Buyers specifically sought out cool-toned brown/grey shades because plain black felt too harsh, and reviews note that certain colors like mute brown avoid unwanted redness or warmth.
Price and value on sale
Some reviewers mention buying during a promotion or sale, and note that the amount of product per unit feels generous compared to competing brands.
Gift purchases
At least one reviewer bought the product for a family member after being impressed with their own results, suggesting some gifting/word-of-mouth expansion.