Long-term repeat purchase / brand loyalty
A large share of reviewers explicitly state they have repurchased the pencil multiple times (some '10+ times' or '3+ years'), citing it as their go-to brow product with no substitute found.
Shade range matches hair color
Buyers with dyed or non-black hair (ash, gray, pink-brown tones) say the 9-color range let them find a shade that blends with their specific hair color, which is highlighted as a key reason for choosing this over other brands.
Bundled freebies and set value
Many reviews mention buying because the set included a makeup sealer, brow mascara, shaping balm, or refill, which reviewers felt made the purchase a good deal, especially during sales/promotions.
Word-of-mouth and high review ratings
Several buyers said they purchased after seeing high ratings or seeing others use it, and CLIO's overall brand reputation for affordable, quality Korean makeup reinforced the decision.
Gift purchase
At least one reviewer bought the pencil as a gift for their daughter, who reportedly was happy with the natural finish.