Brand loyalty and line extension
Many consumers already trusted S.NATURE's cleansing balm and cream products, so they purchased this milk cleanser as a natural extension of the line they were confident in.
Gentle formulation for sensitive skin
Customers with sensitive, acne-prone, rosacea, and problem-prone skin specifically chose this product after seeing positive reviews highlighting its non-irritating ingredients.
Value proposition with refills
The bundled set including a 100ml refill and dual pore brush at a competitive price point (cheaper than competitors like Make:P:rem) motivated purchases, especially during promotions.
Alternative to oil cleansers
Users seeking a lighter-weight first cleanse option purchased this to replace heavy cleansing oils and balms while maintaining moisturizing benefits.
YouTube and social proof recommendations
Consumers mentioned discovering the product through honest Korean YouTube reviews and influencer recommendations before committing to purchase.