Switching from irritating products
Multiple consumers purchased this product after experiencing sensitivity or damage from harsher cleansing oils or face washes, specifically seeking a gentler alternative to restore compromised skin barriers.
Recommendation and word-of-mouth
Several buyers mention purchasing based on employee recommendations or family suggestions, indicating strong personal recommendation influence in purchasing decisions.
Ingredient reputation and trend awareness
Consumers expressed long-standing interest in trying the product and showed awareness of soybean-based formulations, suggesting brand reputation and ingredient-driven purchasing motivation.
First-time cleansing milk trial
Some consumers were purchasing cleansing milk for the first time, motivated by category exploration and the product's gentle positioning within the cleansing milk segment.